Customer Service


This is the official online store for Oha Honey. All products are produced and shipped from New Zealand.

 

ORDERING

You will need to create a customer account to proceed to the checkout.

All prices and transactions are in New Zealand Dollars (NZD). Prices may change from time to time.

We will email your invoice to the email address you have provided. If it does not appear in your inbox, you may find that it is in your junk email folder and/or add the domain ‘watsonandson.co.nz’ to your safe sender's list.

 

DELIVERY ADDRESS

We only ship to a physical address, NOT to PO Boxes.

Please make sure you enter the correct delivery address as we can not be responsible for delivery to an incorrect address. If we need to resend a parcel because you have provided the wrong address you will be responsible for the cost.

Once your order has been shipped, it cannot be cancelled.

 

DOMESTIC ORDERS

Free shipping for all orders within New Zealand.

GST is added to the order total during the checkout process.

 

INTERNATIONAL ORDERS

We only accept orders up to a 2kg limit.

All orders are dispatched via New Zealand Post Standard or Courier. To ensure you receive your order, we recommend the international tracked courier option

PLEASE NOTE: Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend checking your country's import regulations prior to ordering

 

 

SHIPPING RESTRICTIONS

Unfortunately, there are some countries/territories that we are unable to dispatch goods to at this time. These include the following:

Afghanistan, Bahrain, Brazil, Brunei, China, Cyprus, The Dominican Republic, Estonia, Ethiopia, Egypt, Egypt, Ghana, Haiti, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nigeria, Oman, Pakistan, Papua New Guinea, Poland, Qatar, Romania, Spain, Saudi Arabia, South Africa, Tajikistan, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Western Australia.