Customer Service


This is the official online selling portal of genuine Watson & Son Mānuka Honey. All products are produced and shipped from New Zealand.

You will need to create a customer account to proceed to the checkout.

GENERAL

We DO NOT ship to PO Boxes, please make sure a physical address is entered in your order.

All prices and transactions are in New Zealand Dollars (NZD). Prices may change at any time.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

Your invoice will be sent to your designated email address. If it is not received in your inbox, please check your junk email folder and/or add the domain ‘watsonandson.co.nz’ to your safe sender's list

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

DOMESTIC ORDERS

Free shipping for all orders within New Zealand.

GST is added to the order total during the checkout process.

INTERNATIONAL ORDERS

PLEASE NOTE: Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering.

All Orders have a 2KG limit.

All orders are sent via New Zealand Post Standard or Courier. We highly recommend that you select the International tracked courier option so that we can ensure you receive your order. We are not responsible for untracked shipping not being delivered.

Shipping Restrictions

Please note that there are some countries/territories that we are unable to send to at this time. These include the following:

Afghanistan                                Japan                               Poland

Bahrain                                      Jordan                               Qatar

Brazil                                          Kazakhstan                      Romania

Brunei                                        Kenya 

China                                         Kuwait                                Saudi Arabia

Cyprus                                       Kyrgyzstan                           South Africa

The Dominican Republic           Lebanon                            Tajikistan

Estonia                                      Myanmar                           Turkmenistan

Ethiopia                                     Nigeria                               Ukraine 

Egypt                                        Oman                                  United Aab Emirates

Ghana                                       Pakistan                              Uzbekistan

Haiti                                          Papua New Guinea             Western Australia